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Government

Our dedicated applications help local authorities and governments serve their citizens by facilitating access to information and services, reducing operational costs, and improving staff efficiency within and across institutions, ministries and public agencies.

As central governments and local authorities modernize their administration networks and implement innovative tools to improve internal and external communications, they are also using technology at a local level to boost economic and social development, make their territories more attractive to investors and bridge the digital divide.

Morse and Alcatel-Lucent's complete portfolio of business-critical applications improves the efficiency of civil servants. They enhance public services by making them more effective and transparent, improve communications with citizens and other stakeholders, ensure the security of sensitive data and respect budgetary constraints.

Features

  • Alcatel-Lucent OmniTouch and OmniGenesys Contact Centers:
    a single multimedia front desk based on inbound and multimedia contact centers integrated with CRMs and IVRs

  • Alcatel-Lucent My Teamwork AMDS:
    real time information for citizens: utility service interruptions with affected areas and duration, weather updates, construction projects with location and time frame, emergency alerts, etc.

  • Nokia Intellisync Call Connect Client for Alcatel-Lucent:
    off-site mobility solutions to transform a mobile phone into a business phone for utilities staff and mobile civil servants. A full range of solutions including cellular only, dual-mode cellular and WiFi

  • Braille pad integration and specific softphones for people with special needs:
    communication solutions to create an adapted work environment for people with disabilities and special requirements

  • Alcatel-Lucent OmniTouch LMRCC:
    communications solutions to enable different organizations and first responders to work together in an emergency situation

  • Alcatel-Lucent OmniAccess Wireless LAN switches and access points, OmniSwitch Chassis LAN switches, Enterprise Communication Server, OmniVista NMS, VitalQIP:
    cost-effective IP networking and connectivity solutions to build multi-site networks supporting data, voice, WLAN and video. Centralized IP telephony and management solutions

  • Optical networks, IP MPLS services routers, Wireless LAN or WiMAX solutions:
    full range of networking solutions on which to build a cost-effective architecture